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Policy & Service Terms

Cable Theft Amnesty

If you think stealing cable television only impacts Bright House Networks, think again. It's a crime everyone pays for including your family, friends, and neighbors.

On Time Guarantee

If we miss a scheduled service call or installation appointment due to our error, we'll give a $20 credit upon your request.

Payment Policies

Bright House Networks bills in advance for monthly services that are payable by the "Date Due" as printed on your monthly statement.

User Agreement